A Technical Assistance Center
Technical Support provides assistance for several types of requests:
- Product Issues
- Troubleshooting
- Break-fix Requests
Vasudha support is available around the clock, with dedicated customer support engineers providing personalized assistance to ensure that customers are getting the most value from our products. Our support engineers have significant experience in networking and security, working closely with operations, sales, and engineering teams to ensure rapid response and resolution.
| Vasudha Support At-A-Glance | Standard | Premium | Premium Plus |
|---|---|---|---|
| Access 24 X 7 X 365 |  |
 |
 |
| SLA Goals | |||
| P1 Response | 2 hrs | 30 min | 15 min |
| P2 Response | 4 hrs | 1 hr | 30 min |
| P3 Response | 12 hrs | 3 hrs | 2 hrs |
| P4 Response | 48 hrs | 4 hrs | 4 hrs |